Zombie Nightmare Terms and Conditions

• You must not touch the scare actors or event staff. The scare actors will not touch you.

• Eating, drinking, smoking and chewing gum, are forbidden during this experience.

• If you appear to be under the influence of drugs or alcohol upon arrival, we reserve the right to refuse admission to the event, and in this instance you will not be entitled to a refund. The decision whether or not to allow you to enter lies with Zombie Nightmare Management for the safety of our staff, scare actors and customers.

• Smoking is not allowed anywhere within the shopping centre(s). You may not bring illegal substances of any kind into the experience.

• We reserve the right to refuse admission or eject you if your behaviour is perceived as threatening, dangerous, or, if we have any reason to believe you pose a threat to other customers or our scare actors, in this instance we will not issue a refund.

• We do not recommend that you participate in this event if you suffer a heart disorder, suffer from a back disorder, suffer from asthma, have photosensitive epilepsy, or are of a nervous disposition

• We do not recommend any person/s who are at any stage of pregnancy to take part in this experience due to the amount of exertion involved.

• Trainers and other comfortable footwear are recommended. High heels, open toe shoes and flip flops are not allowed to be worn during the experience.

• This event and your participation can have dangers so listen carefully to the Health and Safety briefing and any instructions prior to the experience.

• Zombie Nightmare is a touring scare attraction and may include moderate darkness including movement under such conditions, uneven surfaces, steps up and down, strobe lighting, narrow tunnels, enclosed spaces, sudden loud noises that may at times exceed 96db, live scare actors, sudden effects which aim to startle and frighten and elements typical of horror genre such as gore.

• The content of Zombie Nightmare is presented for entertainment purposes only.

• Any relation to real person/s including names and locations are for story purposes only.

• Zombie Nightmare events are strictly 14 years old and over. Anyone under the age of 16 must be accompanied by a responsible person of 18 years or older.

• You should not bring anything of value into the event. We will not be held liable for the loss or damage of any item howsoever caused. These valuable items are left at your own risk.

• Participation in Zombie Nightmare is a unique individual experience and not all participants will have the exact same experience.  

• Moderate darkness is utilised throughout the experience.

• You must not remove any props or items from the Zombie Nightmare experience.

• No naked flames of any kind are allowed during the Zombie Nightmare experience.

• We will not be held liable for any accident or incident which occurs if you have failed to follow instructions given by the Zombie Nightmare team, scare actors or its staff, or if you have failed to adhere to any of the terms and conditions given within these terms and conditions which will also be available on the day of your attendance.

• Zombie Nightmare operates in all weather conditions, you must wear appropriate clothing and footwear and be prepared for potentially wet conditions. The experience can take place in a combination of inside and outside areas.

• Attempting to record any aspect of Zombie Nightmare is strictly forbidden. You are permitted to take pictures at the end of the experience and only once told to do so. Commercial photography of any kind is not allowed unless written permission has been granted by Zombie Nightmare management.

• Zombie Nightmare may carry out filming and photography at any event for the purpose of security, monitoring quality and marketing. These recordings may feature participant’s images or voices. By taking part in the event you irrevocably waive all rights in these recordings and agree that we may use them in perpetuity and without limitation in any promotional, advertising or publicity material in any format whatsoever without payment, notification or credit to you. You further agree that all copyright within these recordings lies solely with Zombie Nightmare.

• Zombie Nightmare will endeavour to ensure that all advertised features of Zombie Nightmare are available. We may, however, without prior notice and without refund or compensation, cancel or suspend any feature due to inclement weather, to ensure safety, security or order, or if we consider that the circumstances so require. NO REFUND OR EXCHANGE ON ANY TICKET will be given or service fee except in accordance with the applicable Live Performance code of practice for Event Ticketing www.star.org.uk. Before purchasing tickets, carefully review your event and ticket selection.

• Zombie Nightmare is produced by Wicked Experiences with whom your contract of booking is made.

• We may at times run promotions with a third party that may sell our tickets on our behalf. Your contract of booking may then be held with the third party. Please check their terms and conditions prior to booking.

• By purchasing a ticket for Zombie Nightmare you agree to be bound by these terms and conditions, and taking part is at your own risk.

• Once booked you cannot change or modify your ticket under any circumstance. Zombie Nightmare reserves the right to cancel any advertised event if circumstances dictate that it is necessary to do so. In this event you will be notified by the email address used when you purchased your ticket, and you will receive a full refund via the method of your original payment. In the event of a cancellation we will refund your ticket price only, and will not be held liable for any other expenses.

• Once you have booked a ticket, you must bring your email confirmation with you at your selected time slot when you arrive at Zombie Nightmare, this is your proof of purchase.

• Wicked Experiences uses Ticketbooth as their ticketing provider in conjunction with Stripe when booking direct with us. Details of Ticketbooths Terms and Conditions are displayed during the booking process.

• At times we may operate promotions specific to an individual event and location where the promotion is not available for alternative venues. These promotions can be limited and withdrawn at any time.